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Library Archives For What’s New

Summer Job Fair

Posted on 5 February 2013 | 8:00 am — 

The Career Center is hosting a summer job fair on Wednesday, Feb 6th in the Stern Center Ballroom from 11 AM – 2 PM.  For More information about this event, contact the Career Center at 953-5692

Updated Security Certificates on CofC-Secure

Posted on 11 January 2013 | 9:30 am — 

Late Sunday evening, IT will be changing the security certificates on the wireless network.  When this occurs, you may be prompted to trust the new certificate.  If you are prompted when you join  the network, simply trust it and then you will be connected to the network as before.

Introducing OAKS Version 10 – Coming December 18th!

Posted on 16 December 2012 | 6:12 pm — 

The new version of OAKS that will be available December 18th!  This new version contains user interface changes for a more intuitive experience for all users.  There are also new features and functions in some of the most popular tools including Dropbox, Discussions, and Grades.

To help you and your students make a smooth transition to the new interface Student Computing Support and the Library have created new OAKS student tutorials for version 10Feel free to link or embed our student tutorials in your courses! Tutorials include:

  1. OAKS Overview for Students – Logging in and Course Navigation (v10)
    This tutorial contains instructions for logging in to OAKS, a navigation overview, and a brief description of the tools featured in the OAKS version 10 upgrade. Topics covered include My Home, My Course pages, and Navigation Bar tools. Information on where to find additional student tutorials on how to use OAKS and resources/contact information for finding assistance when experiencing difficulties with OAKS is also included.
  2. OAKS Overview for Students – Course Content (v10)
    Topics covered include viewing, bookmarking, downloading, and printing course content.
  3. OAKS Overview for Students – Communication Tools: Chat, Classlist, Discussions (v10)
    Topics covered include viewing the Classlist, sending email from OAKS, composing and replying to Discussions, and subscribing to Discussions via email and text.
  4. OAKS Student Overview – Grades Tools: Checklist, Dropbox, Grades, Quizzes and Surveys (v10)
    Topics covered include viewing a Checklist, downloading and submitting assignments using the Dropbox, viewing the grade book, taking and submitting a quiz using the Quizzes tool, and viewing the Surveys tool.
  5. OAKS Student Overview – Management Tools: Attendance, Calendar, and Groups (v10)
    Topics covered include viewing Attendance Registers, viewing and adding tasks to the Calendar, viewing groups, and self-enrolling in Instructor created Groups.

These OAKS student tutorials are also available on the OAKS Support Blog, the Library YouTube Channel, and in our Ask Us! Knowledgebase in the OAKS category!

Have a great break.  We look forward to seeing all of you in the New Year!

Course Instructor Evaluations

Posted on 19 November 2012 | 3:56 pm — 

Remember to review your classes today.

Log onto MyCharleston between now and midnight of December 4th to provide feedback on the courses you are taking this semester.

Your thoughtful response to this evaluation form are important to the instructor and to the College.

Helpdesk phone support hours over Thanksgiving break

Posted on 19 November 2012 | 3:49 pm — 

Helpdesk will close for the Thanksgiving holiday at 5:00 pm Wednesday November 21st and resume normal operation at 2:00 pm Sunday November 25th.

Helpdesk Thanksgiving Hours

  • Wednesday, November 21          7:30 am – 5:00 pm
  • Thursday, November 22               Closed
  • Friday, November 23                    Closed
  • Saturday, November 24                Closed
  • Sunday, November 25                   2:00 pm – 10:00 pm

Annual Library User Survey

Posted on 5 November 2012 | 1:36 pm — 

The Addlestone library is conducting its annual user survey from November 5st until November 22th and we encourage your participation.

Please take the time to let the library know what “you” need and what you think.  Your feedback will help us shape the future of the library and its service to the college community.

Thank you in advance for your assistance.

New Extended IT Helpdesk Telephone Support Hours

Posted on 30 October 2012 | 12:31 pm — 

IT Helpdesk is pleased to announce new extended support hours beginning November 5, 2012. These extended hours will be staffed by student employees primarily to address student account/password issues.  For security reasons student employees will be limited on the support they can provide to faculty and staff. Please note student employees will not have the ability to change Faculty or Staff passwords.  As always an on call technician will be available for faculty and staff emergencies. After-hours classroom support will remain unchanged.

IT Helpdesk will be available Monday – Friday between the hours of 7:30am and 5:00pm for all needs. After-hours support for students with limited support for faculty and staff will be available Monday – Friday from 5:00 p. m. to 10:00 p.m. and Saturday and Sunday from 2:00 p.m. to 10:00 p.m. After hours classroom support will continue to be available Monday – Thursday from 5:00 p.m. to 10:00 p.m.


New Helpdesk Telephone Hours

Number:  843.953.3375

Monday  – Friday

7:30 am – 10:00 pm

Saturday & Sunday

2:00 pm – 10:00 pm

Win an Apple iPad

Posted on 25 October 2012 | 10:30 am — 

Win a 16GB Apple iPad by answering questions about IT services at the College of Charleston!

This survey is designed and administered by the TechQual+ service and research project and will close 5 p.m. Friday, November 9.  The anonymity of your response is assured by TechQual+ and only one response per person can be submitted.

After completing the survey on the TechQual website, you will be directed back to the College of Charleston webpage to enter your name and email address if interested in a chance to win.

By responding to the TechQual+ survey, you tell us where improvements are needed. TechQual+ assists leadership in better understanding the technology needs of the College of Charleston community. Responses to the survey will help support project priorities. The survey tool asks questions in the following areas:

  • Connectivity and Access
  • Technology and Collaboration Services
  • Support and Training

It will ask you to provide evaluations regarding minimum expectation levels, desired service levels, and perceived service levels for 13 core commitments.

Please click the link below to participate.  Your participation will allow the College of Charleston to measure its progress year after year and will allow comparisons to be made between Information Technology at the College and other universities. Completing the survey will require approximately 20 minutes.

You may also login to MyCharleston to access this survey and then enter to win the Apple iPad. You will find a link to the TechQual survey on the Home tab of MyCharleston.

Additional information about TechQual+ can be found at Higher Education TechQual+ Project

If you have questions about the survey, please contact HelpDesk at or 953-3375.

Nationwide Earthquake Drill

Posted on 18 October 2012 | 10:00 am — 


So, Today, Oct 18th at 10:18 am everyone on campus is asked to DROP, COVER, and HOLD ON!

This means get on the floor, get under a sturdy object if you can, if you can’t cover your head and move against an inside wall, and then hold on to whatever protection you have.

The drill will only last a minute and then you can resume your normal activity.

There won’t be an alarm sounded so it is up to YOU to participate!


Want to find out more about earthquakes in Charleston or see damage on campus from the 1886 earthquake?

Lecture: Why Shakeout? Earthquake Risk in Charleston: Thurs, Oct 18 @ 4pm in SSMB 129

College Earthquake Walking Tour: Thurs, Oct 18 @ 5pm (leaving from SSMB Atrium)


Earthquake safety myths:

1)      You should run outside!  NO, during an earthquake the majority of people are injured or killed by debris falling off the outside of buildings.  Also, during a bad earthquake the ground will be moving so much you will likely fall and hurt yourself.

2)      Move into a doorway.  Modern doorways are NO safer than anywhere else and with doors in them you are likely to just get hit by the door.

3)      You won’t have time to think about what to.   Yes, Earthquakes hit hard and fast and can be over in as little as 15 seconds.  There is no time to think about what to do.  Drills help you remember!

Campuswide Printing Unavailable

Posted on 12 September 2012 | 1:23 pm — 

Our campuswide printing service is unavailable while we work to resolve issues with the print server. Until the issue is resolved, you will not be able to print to our printers from your personal computer. Printing from the computers in the Addlestone Library computer lab should be unaffected.

We apologize for the inconvenience.

UPDATE: service has been temporarily restored but may be intermittent.