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Wireless problems on campus

Posted on 24 July 2012 | 11:14 am — 

The wireless problem should be resolved at this time.

The college is currently having problems with the wireless network on campus.  Network engineering is working to resolve this issue, but we don’t have an estimated time that it will be available.  We will update this post when it becomes available again.

Addlestone library closed this weekend

Posted on 18 July 2012 | 11:05 am — 

As part of our first floor renovation project, the library will be closed on Saturday and Sunday, July 21 and 22.

We will resume regular hours of operation  on Monday July 23 at 7:30 am.  Renovation work will  continue thru mid- August so we appreciate your patience with us for the next few weeks. During the renovations,

  • A member of the Circulation team will be at the Calhoun Street entrance to answer questions.
  • The media in the teaching collection is on the second floor.
  • Rivers Green entrance is closed.
  • The Circulation “desk” (check out books, pay fines, course reserves, etc.) is temporarily on the second floor.
  • The “mini” computer lab and Information “desk” are on third floor – Reading Room overlooking Rivers Green (next to the Graduate Study Room).

Our library staff are happy to help you locate materials, answer questions or provide assistance in any way. Please ask us.

Print From Your Computer !

Posted on 7 May 2012 | 10:00 am — 
  1. The Addlestone Library and Information Technology are testing a new service where you can print from your computer and pick up the print job in the Addlestone Library computer lab.  You will need to download the client software for your computer in order to do this, but there are some restrictions on this service that you need to be aware of.
  • Use the on-campus secure networks. (Not from cofc-guest)
  • It works on Windows computers, but it does not currently support OSX Lion (10.7) .  It does work for Snow Leopard (10.6) on intel based macs
  • You can print from anywhere on campus where you can get wireless signal — The library, a classroom, Rivers Green, your dorm room via resnet because that is part of the on-campus network
  • It only supports computers, so no printing from your phones and/or tablets
  • You must be an administrator on the computer

 


Test your current location’s availability by clicking this link

(Clicking above should open a window with a graphic in it.  If you can see the graphic, you should be able to print.)


 

The way the process works is that you download the client software below.   Save this file to the desktop, and then each time you want to print using our printers, simply double click on this file.  This will open a connection to our server, download the printer information to your computer and install a printer on your computer.  Simply use this printer and it will prompt you for your MyCharleston username and password just like when you are in the computer lab. After you have printed what you need to print, click on the “Stop Print Client” button in the LPT One window and it will remove the printer from your computer.

Once you have submitted a job, you have 24 hours to release your print job to the library printers.  If you don’t pick it up during that time, it is automatically deleted.

 

Download the Windows Client

  1. We recommend you download the file to your desktop by right clicking on the above link and choosing ‘save as’ from the menu.  The filename you are looking for to start LPT One will be “ClientLauncher

Download the Mac Client

  1. We recommend you download the file to your desktop by right clicking on the above link and choosing ‘save as’ from the menu. The filename you are looking for is “LPT One Mobile Print Client“.  You can find it easily by clicking the search icon in the upper right hand menu bar and type in ‘LPT One

 

EBSCO Discovery Service Trial

Posted on 18 April 2012 | 10:42 am — 

The library is evaluating a new discovery service for searching our catalog and multiple databases simultaneously.

Check it out:

To login, use the following:
User: cofc
Pass: ebsco 

Web Address:
Click to Access

Don’t forget to tell us what you think!  Decisions to purchase this are based on feedback from the users, so if you find it helpful, please let us know.

Internet services have been restored.

Posted on 28 March 2012 | 8:30 am — 

Internet service has been restored to normal.

A brief explanation of what happened is provided below:

Last week an Engineer at an upstream Internet Service Provider (ISP) in Atlanta introduced a new circuit between devices that ultimately serve the College of Charleston. Engineers at one of the College’s local Internet providers were unaware of the changes made in Atlanta and the conflict that had been created regarding how messages should be optimally directed toward the College of Charleston. As a result, there was conflict about how best to route information over the Internet to and from the College.  This resulted in the delay in receipt of our Internet transmissions or in some cases the non-delivery of the transmission.

Once the issue was identified and corrected, it then took approximately 36 hours for the corrective routing to become effective throughout the Internet.

Compounding the effect, the College is generally utilizing its available Internet resources to the max.  Information Technology has two major projects underway to double our Internet capacity and to replace the campus core switches as well as those devices providing Internet connectivity to the campus.  IT targets completion of both of these projects by the start of the Fall 2012 semester.

You can read more about how internet paths are decided on a technical level at http://en.wikipedia.org/wiki/Bgp.

Internet Connectivity Problems

Posted on 26 March 2012 | 11:10 am — 

We are currently experiencing internet problems with our primary internet service provider. We are aware of the slowdowns you are experiencing and are working with the provider to resolve them as quickly as we can.

Thank you for your patience while we resolve this issue.

Mac OS X Lion!

Posted on 2 August 2011 | 10:12 am — 


If you haven’t heard the news yet, the latest edition of the Mac OS has been released, Mac OS X Lion. There are a number of upgrades and tweaks Apple have made this time, many of which early adopters will enjoy, but is upgrading the right decision for you? Often in the world of computers, if it ain’t broke don’t fix it! While there is a wealth of information covering the new features, lets go over some of the reasons you might not want to upgrade at this time.

1) For starters, you need to make sure you have the appropriate hardware for this upgrade. This means processor, memory, and a previous version of the Mac OS. To be eligible, you need to have an Intel Core2 Duo processor or better, and at least 2GB of ram. You will also require an existing edition of Snow Leopard (10.6.8) to download the upgrade.

2) Software compatibility. A number of programs you have might not work properly in this version of the Mac OS. Some of the more prominent programs are listed below. You can click on the links to find out more.

Microsoft Office
Adobe Acrobat
Adobe Flash Player
Adobe Photoshop
Java
Various printers

Depending upon your configuration, some of the above programs may work inconsistently, or not at all. If you have other programs you are uncertain of, the website Roaring Apps provides daily updates to numerous programs which you may have questions about.

Now on to the good stuff.

You may be wondering what the upgrade will offer you. Many of the improvements are simply aesthetic, things like slightly smaller buttons and scroll bars, to changes to the color hue here and there. Others are more dramatic such as Apple’s AirDrop, multi-touch gestures, and the entire desktop layout.

Check out the following sites to learn more -> Reghardware & AnandTech.

Lion looks to mark the beginning of Apple’s convergence between their mobile OS and their desktop OS. This update is especially interesting for laptop users, integrating many of the concepts and strategies that have made iOS so successful on the iPhone. Apple has been keen to consider what features would really improve the mobile experience, and at $30 it is definitely worth your while to investigate whether or not this update is useful for you.

Google thinks you have malware?

Posted on 27 July 2011 | 10:24 am — 

Some of you may have seen the following message displayed above any recent searches on Google ->

This is because Google has taken it upon themselves to identify a known strain of malware (virus) that has been spreading across the internet. If you see this message displayed as it is shown above, and only exactly as shown above, be afraid, be very afraid!

You should immediately update your anti-virus and run a full system scan, then proceed back to Google and perform the same search to see if they detect it again. However often this may not be good enough. In many situations you should strongly consider running a secondary scan from another product, because while you may remove this particular virus that Google has detected, there may be others which your current anti-virus fails to recognize. After all, you did get infected somehow right? Your best bet is to head on over to www.malwarebytes.org and download their latest version. Most of these infections slip into your system from out of date software, so try to keep your programs up to date, especially software such as Java and Flash. Those can be downloaded at www.java.com & www.adobe.com.

You should also strongly consider changing your passwords and login info to any important websites you visit. Many viruses filter traffic in an attempt to log and capture everything you do online. While there are millions of people for the attackers to sift through, you could end up being the person who’s identity they try to steal. Once you feel confident your system is clean, you should strongly consider changing passwords to such things as your email accounts, facebook page, and especially any financial institutions such as your bank, PayPal, eBay, etc. Basically anything that is important to you that you have been doing while infected.

Finally, in a twist of irony it is often through fake warning messages meant to look like the above in which you get infected in the first place. Ordinarily if you see such a message you should take it with a high degree of skepticism. However this is a very rare occasion where the message is actually legitimate, but remember; it must look exactly as shown above. If you get any other such virus warnings from products you know you don’t have installed, try to close your web browser immediately, even pull the power from your computer if you have to, just to get away from it. Then proceed with the virus removal techniques described above.

The internet is such a fun place isn’t it? If you’re still having any difficulty or concerns that you are still infected, please drop by the Addlestone library Monday – Friday from 8 AM to 4 PM  and come see us at the Student Computing Center, we’ll take a look at your laptop and try to fix it ourselves or point you in the right direction if it’s something that we can’t fix.

Cmail launches for enrolled Students

Posted on 29 March 2011 | 8:46 am — 

We are excited to announce the launch of Google Apps for our students, including “CMail”.   This is the replacement system for Edisto email. All students will have the opportunity to be connected on a common system that integrates e-mail, chat, calendar, documents and other multimedia tools. Cmail — as we have named our customized version of Google’s email service — will offer every student an email address “@g.cofc.edu” that features increased email storage, better spam filtering and powerful search capabilities. A group of SGA members have been pilot testing this system since January.

“This switch will provide a dramatic improvement in the quality of communication and collaboration services for students,” says Bob Cape, the College of Charleston’s Senior Vice President and Chief Information Officer. “Plus, this service is free. So we are able to avoid the expense of maintaining the existing Edisto application, which translates into meaningful savings for the College.”

Google Apps for Education allows schools to give Google’s communication and collaboration applications to their entire education community for free. Students will have access to all applications, and later this year faculty and staff may elect access to all applications except Gmail. All services are hosted by Google and are available to users via any internet-connected computer or mobile device. Google Apps for Education includes the following services:

●     Gmail – provides 7 gigabytes of email storage, highly effective spam filtering and powerful search with integrated voice and video chat

●     Google Calendar – allows easy coordination of work or class schedules, meetings and events online

●     Google Video – offers online video private to a school’s domain

●     Google Docs – allows users to create and collaborate on documents, spreadsheets, presentations, forms, and drawings in real-time as well as upload and share any file type

●     Google Sites – gives users the ability to develop and customize rich websites and embed Google Docs, Google Calendars, videos, and other media — all without requiring any technical expertise

●     Google Groups – offers the ability to create mailing lists and discussion forums allowing students and teachers to easily and efficiently sharing documents, calendars, sites, and media with specific groups

To claim your Cmail account, you should log into MyCharleston, click on the Academic Services tab, locate the Google Apps Account Request channel and follow the instructions. The new account will be created once you have agreed to the terms of service. Your Edisto account will be migrated to your new Cmail account, and incoming mail will automatically be forwarded. You will be able to access your Edisto account for 15 days after submitting your Google Apps Account Request. You should avoid sending messages from your Edisto account after you sign-up, as mail will only be migrated once. Once the mailbox expires, you will not be able to login to Webmail, but your address will continue to forward to CMail.

The Google account password is separate from your Active Directory password (used for MyCharleston).  We expect to implement a single-sign-on and/or password synchronization process in the next few months.  We encourage you to use the same password for Google that you use for MyCharleston.

More information is available at the Frequently Asked Questions section on the College of Charleston Cmail website, http://it.cofc.edu/accountsemail/cmail. For additional questions, please call the IT Helpdesk at 843.953.3375.

College to Implement Google Apps for Education

Posted on 19 November 2010 | 11:10 am — 

College of Charleston students and alumni will soon begin using the Google Apps for Education suite, which includes Gmail, Google Calendar, Google Talk, Google Docs and Google Sites. This new system will give all students a much-needed increase in the amount of online storage space and will also be a substantial cost savings to the College.

“This switch will provide a dramatic improvement in the quality of communication services for students,” says Bob Cape, senior vice president and chief information officer for the College of Charleston. “After evaluating our options, we have signed a contract with a well-known and highly regarded provider with whom the future is bright, as Google continues to evolve their offerings. Plus, this is a free service for the College, so we are able to avoid the expense of sustaining the Edisto application, which translates to meaningful savings.”

The transition from the current Edisto servers to the Google Apps system will begin in early 2011 and will be implemented in phases. The first phase will be a pilot program with about 100 current students. When new students for fall 2011 make their deposit to attend the College, they will be prompted to agree to Google’s terms and conditions and will be given their College Google account. Returning students will agree to the terms and conditions when they register for either summer or fall 2011 courses. Current students will have a reasonable amount of time to transfer their e-mails from their Edisto account to their new Gmail account. Student e-mail addresses will be username@my.cofc.edu.

Alumni of the College of Charleston will also be given the Google Apps for Education Suite; however, unlike current students, Google ads will be displayed in their inbox. After graduation, all student accounts will transition to alumni accounts, thus allowing students to keep e-mails and more easily stay in touch with friends and faculty from their time at the College. Alumni Google e-mail addresses will be username@alum.cofc.edu. Faculty and staff members will be offered accounts for Google Apps, but not Gmail. This will facilitate more interaction between professors and students through chat and the ability to share documents. A timetable has not been set for the implementation of alumni and faculty and staff accounts.

“Improving online communication is something our students have been very passionate about, and we are glad to meet their requests and expectations,” says Andrew Bergstrom, director of web strategies for the College of Charleston. “Students will now have access to 7GB of storage in their inbox, which will greatly increase storage space and give them the ability to send and receive larger attachments. Google’s global network of data centers gives users a very high availability of services.”

Benefits of Google Apps for Education include integrated calendar and e-mail, instant mail search, instant messaging visible when reading e-mail, organizational tools (labels, incoming mail filters, message starring), mobile device access, Google docs and spreadsheets, keyboard shortcuts and quick contacts to get through e-mail faster, address completion when sending mail. Google’s powerful search technology can also be used for e-mail and e-mail from several accounts can be brought into one Inbox. Users may apply filter rules to tag mail with labels and take action immediately, as well as use Google Themes to personalize their page.

The College of Charleston joins thousands of universities globally in implementing the Google Apps for Education suite.

“The only downside for students is that ‘I didn’t get your e-mail’ will no longer be an excuse in classes,” Bergstrom says.