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Printing Update 1/22/14

Posted on 22 January 2014 | 3:38 pm — 

As of today, we seem to be closer to finding the cause of the problem with the printing system; however, we still don’t have a fix. Without being too technical, IT along with the vendor have identified where problems are and are trying to find the source of the file damage. In the meantime, students may still print. Please help us, the environment and your fellow students by only clicking the print button once for each print job unless you intend to make multiple copies. I will continue to blog and tweet at least one update per day @JamesWilliamsI2 until the problem is resolved. Also feel free to email me at williamsj@cofc.edu with any questions and concerns or submit comments here.

Printing and other Technology Problems @ the Library

Posted on 17 January 2014 | 2:35 pm — 

We understand and apologize for the frustration due to the print management system currently being broken. What is now implemented is a quick fix to allow students to print. Please bear with us as in a lab environment of 250 computer and students using them all day, there is no easy fix one can implement. IT is and has been working with the vendor to find a solution and they’ve assigned a specialist from Atlanta to help diagnose and fix the problem. Again, we apologize for the frustration and inconvenience as we know students need to be able to print. I will update the campus as we know more by posting to this blog and I will also attempt to tweet at least one update per day @JamesWilliamsI2 until the problem is resolved. Also feel free to email me at williamsj@cofc.edu with questions and concerns or submit comments here.

The speed of the PC’s in the library is a different issue and one experienced across campus with the move to Windows 7. IT has done a few tweaks but essentially Windows 7 handles user profiles differently than Windows XP and takes much longer to load in a lab environment since the user’s personal profile isn’t stored on the machine as it is on personal devices. The profile has to be loaded each time you log in. Again, IT is researching the issue to develop a solution.

Thank you for your concern!

Reserve a study room online

Posted on 25 February 2013 | 2:38 pm — 

Students have the ability to check library study room availability and reserve a study room online by going directly to http://libcal.library.cofc.edu/booking/study. Simply choose the date, room, and time, to quickly and easily reserve a study room.
Study Room availability
Reservations can be made online or via mobile phone anytime 24/7 by visiting the library’s website www.cofc.edu/library and clicking “Study Room Reservations”. Only CofC students with a valid @g.cofc.edu email address are allowed to make reservations. Once a reservation is made, the student will receive an email to confirm the reservation. The student must confirm the reservation within 30 minutes of receiving the email to complete the reservation process. You may use your confirmation email to verify your reservation in the event that the room is occupied.

Reservations may be made up to 14 days in advance. Each student can make two, one hour reservations per day, up to 3 times per week for their group of 3 or more people. If your plans change, please cancel your reservation before your reservation is scheduled to begin to allow another group to make a reservation. Just click the link provided in the confirmation email to cancel your room.

If you have any questions or concerns regarding Collaborative Study Rooms, our policies or the online reservation system, please contact the Circulation Desk at circle@cofc.edu or 953-8001.

More Survey Comments

Posted on 15 November 2011 | 11:09 am — 

As promised, here are more survey results but before commenting on the survey, I’d like to mention the Jacob Murray Book Scholarship .

The Jacob Murray Memorial Book Fund is a $500 book stipend to assist students who have a demonstrated financial need.  The fund was established to honor Jacob Murray, an excellent reference librarian at the College of Charleston.  He served the College in addition to his full time work in the Charleston County Schools, including holding the rank of Assistant Principal at James Island High School for many years.  I encourage any student to apply but please read the application carefully, make sure that you meet all the criteria (GPA, etc.) and write and proofread your application.

Thank you.

Library Survey comments continued:

Faculty carrels.   We are investigating the faculty carrel model. We implemented this in the old library but the carrels were rarely utilized.  In the meantime, I encourage faculty to reserve and use room 136. Please contact the Circulation department for access – circle@cofc.edu or 843.953.8001

More rooms to be able to use for quiet areas that are not group study rooms. Unfortunately there are no more rooms available for group or non-group study at this time.  As we carefully look at creatively using space in the library, we will consider creating more private spaces if we receive the funding to do so.

If the library allowed outside (off campus) access to the programs on the computers, that would be amazing. The library does offer off-campus access to library databases for College of Charleston students, faculty and staff. You should be able to use your MyCharleston credentials to gain access. If there is a specific program on the computer that you need access to, please come by and talk to us.  We’ll see if there are any options.

a more thorough set of online journal subscriptions in my fields. Please let us know what disciplines you’re interested in and we will not only look at our current resources but frequently review other resources for possible acquisition.  Also feel free to use the suggestion box if you have specific journals you would like to recommend.

Computer help for anything like excel etc for any subject projects. It is our hope to be able to provide our peer staff at the Information Desk with more training so that they will be able to provide “basic” support for Microsoft Office applications. This is a new project so it may take a little time to implement.

Better lighting, it’s too dim at night.  We’ve placed additional lamps on some of the tables.  Last Monday, we started replacing lights on the second and third floors but with the size of the building, this is quite a task. Please help us by letting us know the specific areas with low lighting and we will see how to best address the issue in those locations.

More clearly defined recycle bins. We will look at this problem.  At one time there was talk of providing funding for additional bins for the library but that never happened. One problem is that it’s hard finding a recycle bin that fits the décor of the library as the nicer ones are more expensive.

We could also use a set of computers that are specifially for more creative software. We have a few computers with video and music editing software however their use declined as other specialty/creativity labs were created on campus.

Stricter enforcement on keeping quiet on the third floor.  I’ll address this one in detail in a later post.

Better staff.  Personally, I think we have an excellent, hardworking and caring staff here; however, if you experience a problem please let me know.  I’d like to talk about it, get the details and work to resolve the issue.

Library Survey comments

Posted on 7 November 2011 | 7:08 pm — 

Thank you for visiting the library whether virtually or physically.  On November 1, 2011 the library launched its annual user survey.  I can’t stress enough that many of the issues or questions raised on the survey could have been answered at the information desk, please contact them if you have questions or need information on any topic.  The following are a few of the comments from the survey and the library’s response.  Faculty concerns are a bit more complicated and will be addressed in next week’s post as well as student and other patron concerns.

Wish you had headphones – Working with the College Bookstore we now have headphones in the vending machine at the rear of the computer lab.

Separate section for the audio books – Unfortunately, we don’t have audio books in our collection. The Public library is the closest location for audiobooks and they are five blocks away from us on the same street.

More books on Africa – This request has been forwarded to the person responsible for ordering books in this area.

Double sided printing – The last software update from the vendor we use for print management ( the system that allows 300 free page prints) removed the duplex printing option and we are trying to get the vendor to reinstate it.  The real issue is that printing differs depending on the program you’re trying to print from. MSWord prints differently from Firefox.  There were issues printing from different software programs or applications within our print management software LPTOne, so the vendor removed the option.

Wireless printing – We’re working on testing this now.  Hope to be able to offer wireless printing in the Spring semester.

More journal databases, or the databases explaining which was is good for each major

We have research guides for each major and minor which help direct you to research by subject/discipline.

Paper next to the computers so you can write down your call numbers. – (Done!)  We’ve started placing small pads of paper and pencils by the standup computers on the second and third floor.  Somehow they keep disappearing.

Color printer – We have a color printer/copier in the computer lab area behind the information desk.  This copier/printer belongs to the copycenter so the 300 page print allocation does not apply to it.  At .35 per page, the cost is still much less than Kinko’s.

Pleasure books – We have a browsing collection located on mobile carts by the Calhoun Street entrance.  If you don’t see what you like, you can make a suggestion for purchase using our suggestion box.

Trainings on how to best conduct a search when seeking information (ie: research paper, etc.) – For assistance with basic searching, you can stop by the information desk at almost any time between 8am and 12am.  For more in depth assistance, you can schedule a research consultation with a Research librarian.

I wish the library made it possible to pay book fees online and improved their wireless internet service, it is almost impossible to get a signal during exams. The library is working with the College’s IT department to implement a system that allows the library database to talk to the Treasurer’s office so that fees paid at either location can be updated in realtime.  Also, the College’s IT department/Network Engineering will work on the wireless network in the library tonight 11/7/11 after closing.  Please help us by reporting any problems you experience with equipment, services or anything else to one of the service desks, the suggestion box or use the Ask Us chat feature.

reference manager for students and faculty (e.g., Refworks) – Unfortunately the library doesn’t have a subscription to Refworks; however, we do have access to Endnote Web  through the Web Of Knowledge database subscription and we have access to Zotero.  The Research librarians can assist you in using either of these tools.

more computers and a map of the study areas! – There are laptops at the Circulation desk that are available for use within the library.  The floor plan of the library is also available on the web.

Kindles – The library started loaning Kindles in February and just ordered two more.

These are just a few of the comments from the survey.  Please return to the blog for more survey updates over the next few weeks.

 

Thanks,

James Williams III » Library concerns 2011-11-01 12:09:07

Posted on 1 November 2011 | 12:09 pm — 

The Addlestone library is conducting its annual user survey from November 1st until November 15th and we encourage your participation.  This is an opportunity to give your opinion regarding the library, its facilities and services, the equipment, the physical or academic environment.   Please let us know what you think by completing this brief survey. http://cofc.qualtrics.com/SE/?SID=SV_29riD74mjDerteA.  The survey is primarily directed at our largest user base, students; however, we encourage everyone to please take the time to let the library know what “you” need and what you think.  While the survey is conducted once a year, you can always offer suggestions or comments regarding the library or any of its branches thru the library’s suggestion box. Your feedback will help us shape the future of the library and its service to the college community.

Thank you in advance for your assistance.

Next Post

Posted on 1 November 2011 | 12:09 pm — 

The Addlestone library is conducting its annual user survey from November 1st until November 15th and we encourage your participation.  This is an opportunity to give your opinion regarding the library, its facilities and services, the equipment, the physical or academic environment.   Please let us know what you think by completing this brief survey. http://cofc.qualtrics.com/SE/?SID=SV_29riD74mjDerteA.  The survey is primarily directed at our largest user base, students; however, we encourage everyone to please take the time to let the library know what “you” need and what you think.  While the survey is conducted once a year, you can always offer suggestions or comments regarding the library or any of its branches thru the library’s suggestion box. Your feedback will help us shape the future of the library and its service to the college community.

Thank you in advance for your assistance.

Previous Post

Posted on 1 November 2011 | 12:09 pm — 

The Addlestone library is conducting its annual user survey from November 1st until November 15th and we encourage your participation.  This is an opportunity to give your opinion regarding the library, its facilities and services, the equipment, the physical or academic environment.   Please let us know what you think by completing this brief survey. http://cofc.qualtrics.com/SE/?SID=SV_29riD74mjDerteA.  The survey is primarily directed at our largest user base, students; however, we encourage everyone to please take the time to let the library know what “you” need and what you think.  While the survey is conducted once a year, you can always offer suggestions or comments regarding the library or any of its branches thru the library’s suggestion box. Your feedback will help us shape the future of the library and its service to the college community.

Thank you in advance for your assistance.

James Williams III 2011-11-01 12:09:07

Posted on 1 November 2011 | 12:09 pm — 

The Addlestone library is conducting its annual user survey from November 1st until November 15th and we encourage your participation.  This is an opportunity to give your opinion regarding the library, its facilities and services, the equipment, the physical or academic environment.   Please let us know what you think by completing this brief survey. http://cofc.qualtrics.com/SE/?SID=SV_29riD74mjDerteA.  The survey is primarily directed at our largest user base, students; however, we encourage everyone to please take the time to let the library know what “you” need and what you think.  While the survey is conducted once a year, you can always offer suggestions or comments regarding the library or any of its branches thru the library’s suggestion box. Your feedback will help us shape the future of the library and its service to the college community.

Thank you in advance for your assistance.