Head of Reference Librarian Tom Gilson and Interlibrary Loan Head Michael Phillips were honored yesterday at a College of Charleston Ceremony honoring distinguished faculty. Tom Gilson was named Librarian Emeritus,” and Michael Phillips received the College’s “Distinguished Service Award.”
“Not only is Michael (Phillips) thoroughly familiar with the library’s resources, he unfailingly offers students and faculty knowledgeable, courteous assistance at both the Research Information Desk and in the Interlibrary Loan Office. In fact, Michael always goes the extra mile to meet the needs of our patrons and does so with a genuine friendliness that immediately establishes a positive rapport. His “can do” attitude and his ever present laughter make people feel at ease, as well as confident that Michael will do his utmost to provide them with high quality service. I am pleased to note that year after year, Mr. Phillip’s efforts draw praise from highly satisfied faculty and students. In addition, through constant innovations he continually enhances services in the Interlibrary Loan office.
“In his 21 years at the College of Charleston Library, Tom Gilson has exemplified dedication, commitment and service to its students, faculty and administrators. He joined the library faculty in 1986 as a reference librarian and within three years was appointed as head of the department. Under his leadership, the department has grown to include six full-time librarians, a team of part-time librarians and three highly trained staff people for the burgeoning activities in both the Interlibrary Loan area and in the media services room. Tom has been an exceptional leader of the Reference Department – both as a manager of his staff and as a model practitioner. He sets the tone for service at the reference desk, always exemplifying best practices for the entire department. He has the comprehensive knowledge of the material that our students and faculty require to meet their information needs. His supervision is characterized by tact and consideration and an abiding concern for the quality of service for our students and faculty.”
It is an honor to serve with Tom and Michael. All of their colleagues here at the library join in wishing both Tom and Michael a well deserved congratulations.