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Text a Librarian New!Now you can ask a CofC librarian your quick, simple question by text message using your cell phone! Text A Librarian is available every day during research/information desk hours. User Instructions: Start your text message with : +cofc Send your text to 1-732-322-4014 if you are texting us from within the U.S. When texting us from outside the U.S., check the SMS Gateway Numbers for the number to dial in your region of the world. Frequently Asked Questions
Text a Librarian is available to all College of Charlestons students, faculty, and staff. When should I use the service? The service is good for asking quick, simple questions that can be answered in short responses (160 characters or less). More involved questions that require longer responses should be directed to one of the other services (IM, 24/7 Chat, email, or telephone) found on the Ask A Librarian web page. What do I need to use the service? You need a cell phone that is enabled to send and receive text messages. The College of Charleston does not charge for this service nor receive revenue from any cell phone provider. Cell phone providers generally charge customers for sending and/or receiving text messages. These charges vary from plan to plan and from provider to provider. Consult your cell phone service provider for details about charges for text messaging on your service plan. The College of Charleston Library assumes no responsibility for any charges your cell phone provider may assess you for sending or receiving messages while using this service. What information should I supply? Start your text message with this code: +cofc. Then type your queston and send to the number in the user instructions above (1-732-322-4014). How long does it take to get a response? During our hours of operation, we will try and respond to your question within one (1) hour. Questions received after hours will be answered when service hours resume. If you do not receive a response to your question within 24 hours, it may be due to a telecommunications problem, so you may want to resubmit your question to Ask A Librarian by IM, 24/7 Chat, email, or phone call. The library is not responsible for text messages that are not received by the library or delays due to telecommunications carrier or Internet connectivity delays or failures. What type of response will I get? When you ask a question by sending a text message to the Library, you give the Library permission to respond to you by sending a text message. Responses will be sent as text messages to the phone you used to ask your question. Text message replies from the Library to your cell phone may arrive as multiple text messages. Your privacy is important to us, and the College of Charleston Library is committed to protecting the privacy of users of our collections and services. The Text a Librarian service collects limited personal information in order to respond to questions submitted by patrons and gather general usage and quality statistics. All text messages sent to and from the Text a Librarian service are directed through standard telecommunication and Internet channels. The Email-to-SMS server that processes the College of Charleston Library’s Text a Librarian text messages is maintained by Upside Wireless, Inc, a Canandian company. Upside Wireless’ Privacy Policy is available at http://www.ipipi.com/DisplayContent.do?page=privacyPolicy You may send your comments, concerns, and suggestions to Steven Profit (profits@cofc.edu).
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Phone: (843)953.5530 | Fax: (843)953.8019
College of Charleston Libraries | 205 Calhoun Street
Mailing Address: 66 George Street, Charleston, South Carolina, 29424
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